Terms of Service for DV Cleaning Solutions

Effective Date: January 1, 2026
Company: We Clean WNY LLC, doing business as DV Cleaning Solutions ("Company," "we," "us," or "our")

Welcome to the DV Cleaning Solutions website. These Terms of Service (the "Agreement") are a legally binding agreement between the Company and any visitor, user, or customer who accesses our website or books services through us. By using our website or booking services, you agree to these Terms of Service. If you do not agree, please do not use our website or services.

We may update these Terms of Service from time to time. Your continued use of our website or services after any updates means you accept the revised terms. Our Privacy Policy is separate from this Agreement.

1. Cleaning Services

DV Cleaning Solutions provides residential, commercial, short-term rental, post-construction, and other cleaning services in South Carolina and any other service areas we may add from time to time.

When scheduling online or by phone, you may be asked to provide contact information, service address, home or property size, number of rooms and bathrooms, and other details needed to prepare your quote and schedule your service.

All appointments are subject to availability and confirmation by the Company. Cleaning appointments are generally scheduled with a one- to two-hour arrival window due to traffic, weather, prior jobs running longer than expected, or other unforeseen circumstances.

Pricing, service offerings, and policies may be updated from time to time and may be posted on our website or otherwise communicated to customers.

2. Scheduling and Confirmation

Submitting a booking request does not automatically guarantee an appointment for the exact requested day or time. A representative of the Company may contact you by phone, text, or email to confirm or adjust the appointment.

To keep routes efficient and avoid unnecessary travel costs, we schedule cleanings in a way that reduces drive time. If you request a specific appointment time, we will do our best to accommodate you, but we cannot guarantee an exact arrival time unless expressly agreed in writing.

The customer, or a designated person, is expected to provide access to the property at the time of arrival unless prior arrangements have been made, such as providing a key, lockbox code, door code, or other entry instructions.

If our cleaner or representative is unable to access the property and no prior arrangement has been made, we may wait up to 15 minutes before leaving. In that case, a $100 lockout fee may apply.

The Company may send any available cleaner or service provider to perform the scheduled cleaning unless a specific request has been made in advance and accepted by us.

3. Payment

Payment for services may be made by credit card, debit card, or any other payment method approved by the Company.

By booking services, you authorize us to store a payment method on file and charge that payment method for completed services, applicable fees, cancellation charges, lockout charges, and any outstanding balances owed under this Agreement.

We may place a temporary authorization hold on the card on file before a scheduled appointment. This is not the same as a final charge. The final charge will be processed after the cleaning is completed, unless otherwise stated.

Sales tax, if applicable, will be charged based on the location where the services are provided. If you claim a sales tax exemption, you must provide any required documentation before the scheduled service.

Customers who enroll in recurring service authorize the Company to charge the payment method on file after each scheduled cleaning or as otherwise agreed.

You agree to be personally responsible for all charges, fees, and unpaid balances, including reasonable collection costs, attorneys' fees, and legal expenses to the extent permitted by law.

4. Satisfaction and Re-Clean Policy

We do not offer refunds for completed cleaning services. However, if you are dissatisfied with the quality of a cleaning, you must notify us within 24 hours of the service by phone, text, or email. If we determine that a service issue occurred, we may, at our discretion, send a cleaner back to address the specific area(s) of concern at no additional charge.

This re-clean policy does not apply to issues caused by new messes created after the service, pre-existing damage, ordinary wear and tear, or areas outside the original scope of work.

5. Right to Refuse or Discontinue Service

The Company reserves the right to refuse, postpone, or discontinue service at any time for safety, legal, operational, or business reasons.

We may refuse or stop service if a property presents unsafe or unsanitary conditions, including but not limited to:

weapons that create a safety concern;
extreme clutter or unsafe walking conditions;
disconnected utilities;
aggressive or uncontrolled pets;
hazardous materials;
hoarding conditions;
bodily fluids, blood, feces, vomit, urine, human or animal waste;
mold remediation needs; or
any condition that could place our cleaners or subcontractors at risk.

If our cleaner arrives and cannot safely complete the job because of conditions at the property that were not disclosed in advance, a $100 cancellation fee may apply in addition to any other charges permitted under this Agreement.

6. Cancellations and Rescheduling

We require at least 48 hours' notice to cancel a scheduled appointment without charge.

If you cancel with less than 48 hours' notice, a $100 cancellation fee may apply.

We also require at least 48 hours' notice to reschedule an appointment. If you reschedule with less than 48 hours' notice, a $50 rescheduling fee may apply. We may waive that fee if the appointment is rescheduled within the same calendar month, in our sole discretion.

If our cleaner arrives and is unable to gain access to the property, is turned away, or is otherwise unable to perform the scheduled service because the customer failed to provide access, a $100 cancellation or lockout fee may apply.

If the property does not have electricity or reasonably warm running water available at the time of service, and we were not notified at least 24 hours in advance, we may treat the appointment as a late cancellation.

7. Access, Security Systems, and Keys

By scheduling a cleaning service, you authorize the Company and its cleaners, employees, contractors, or representatives to enter the property for the purpose of providing the agreed services.

If the property has a security or alarm system, you must provide any necessary instructions, codes, or access details before the scheduled cleaning. You are responsible for promptly notifying us if any access instructions change.

If you choose to leave a door unlocked, place a key under a mat, or otherwise use an unsecured access method, the Company is not responsible for theft, loss, or damage associated with that access method.

Any keys or access devices held by the Company will be returned within a reasonable time after termination of service, unless otherwise agreed.

8. Use of Customer Equipment or Supplies

If you request that we use your vacuum, cleaning tools, equipment, or supplies, you agree that the Company is not responsible for damage to that equipment or for any problems caused by poor maintenance, malfunction, or unsafe condition of that equipment.

If customer-provided equipment is unavailable or not working at the time of service, we may be unable to perform the related portion of the cleaning unless our own equipment is available and approved for use.

If you require specific products, including green cleaning supplies, you must notify us before the appointment.

9. Cleaning Limitations and Exclusions

The Company does not provide:

mold remediation;
biohazard cleanup;
hoarding cleanup;
hazardous material cleanup;
cleanup involving bodily fluids, blood, feces, vomit, urine, or animal waste;
litter box or bird cage cleaning unless expressly agreed in writing;
work outside the property unless expressly included;
ladder work beyond a reasonable step stool; or
moving heavy furniture, appliances, artwork, or other items over 15 pounds.

If you want an area behind or under heavy furniture or appliances cleaned, you are responsible for moving those items beforehand unless we specifically agree otherwise.

10. Breakage, Damage, and Loss

Our cleaners are trained to use reasonable care while working in your home or business. Even so, accidental breakage or damage can occasionally happen.

Any claim for breakage, damage, or missing property must be reported to the Company within 24 hours of the service.

The Company is not responsible for damage or loss caused by:

ordinary wear and tear;
pre-existing damage;
improper installation of items;
unstable, loose, or improperly secured items;
failure to disclose fragile or high-value items in advance; or
customer-provided products or equipment.

You agree to point out fragile, delicate, irreplaceable, or high-value items before service begins and to provide any special instructions for handling them.

11. Non-Solicitation

During the term of this Agreement and for one (1) year after the last date of service, you agree not to directly or indirectly solicit, hire, contract with, or otherwise engage any employee, cleaner, subcontractor, or independent contractor introduced to you through the Company for cleaning or related services outside of the Company.

If you violate this section, you agree that the Company may seek damages and any other remedy available under applicable law.

12. Website Use

You may use our website only for lawful purposes related to learning about our services or booking with our Company.

You may not:

copy, download, distribute, or reuse website content without permission;
use bots, scraping tools, data mining tools, or automated extraction methods;
interfere with website operation or security;
impersonate another person or submit false information;
register or subscribe another person without permission; or
harass, threaten, stalk, or abuse the Company, its staff, contractors, customers, or users.

All website content, branding, text, graphics, and materials are owned by or licensed to the Company and protected by applicable intellectual property laws.

13. Limitation of Liability

To the fullest extent permitted by law, the Company's liability arising out of or relating to any cleaning service, website use, or this Agreement will be limited to the amount actually paid by the customer for the specific service giving rise to the claim.

To the fullest extent permitted by law, the Company will not be liable for any indirect, incidental, special, consequential, punitive, or lost-profit damages.

Nothing in this Agreement is intended to waive rights or remedies that cannot legally be waived under applicable law.

14. Governing Law and Disputes

This Agreement is governed by the laws of the State of South Carolina, without regard to conflict of law principles.

Any dispute arising out of or relating to this Agreement, the website, or the services shall be brought in a court of competent jurisdiction located in South Carolina, unless applicable law requires otherwise.

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. Electronic Communications and Signatures

You consent to receive communications from us electronically, including by email, text message, or through our website or client portal, as permitted by law.

Electronic signatures, electronic approvals, and electronic acceptance of these Terms of Service shall have the same force and effect as handwritten signatures to the extent permitted by law.

16. Contact Information

DV Cleaning Solutions / We Clean WNY LLC
Email: contact@dvcleaning.solutions
Phone: (854) 444-7874
Website: https://dvcleaning.solutions